The Short Version:
If it’s digital or custom-made just for you, it’s yours forever. No backsies.
The Official Version:
At R.L. Velvet Books, we want you to feel absolutely smugly satisfied with your purchase. But since we sell a mix of digital downloads, print-on-demand items, and physical books, here’s how it all shakes out:
𓃠 No Returns On:
- Digital downloads (If it’s in your inbox, it’s yours. We can’t un-email it, even if we wanted to.)
- Custom-made or print-on-demand items such as mugs, pillows, or apparel (Each one is made just for you — like a gift from your sassier alter ego).
𓃠 Returns Allowed On:
- Paperback books (shipped directly from us) within 14 days of delivery — but only if they arrive damaged or defective.
- Send us photos and we’ll make it right.
- If it’s our goof, we’ll cover the return shipping. If not, shipping costs are on you.
𓃠 SHIPPING INFO
Processing Time:
Orders are usually processed in 2–4 business days. Custom-made items may take a smidge longer (mugs and pillows need their beauty sleep).
Shipping Time:
- U.S. Orders: 7–14 business days (standard delivery)
- International Orders: Times may vary (patience is a virtue, darling)
Tracking:
You’ll get tracking info by email as soon as it’s available.
If it’s been more than 5 days and you haven’t received an update, feel free to check in. We’re not ghosts.
𓃠Multiple Items?
They may arrive in separate packages. That’s not a glitch — it’s just how our magical print-on-demand elves operate.
≽ܫ≼ Got Questions or Issues?
We’re not robots — just email us at hello@rlvelvetbooks.com, and we’ll help however we can. (Unless you’re a spam bot or an ex. Then byeeee boo.)